Refund policy

14-Day Return Policy

VIREL Jewelry accepts eligible returns requested within 14 days after an order is delivered.

Eligibility

To qualify for a return, the item must be unworn, unused, and in the same condition in which it was received, with its original packaging. Proof of purchase or an order number is required. Items showing wear, damage caused after delivery, alteration, or missing packaging may not be accepted.

Starting a Return

To request a return, contact us through the Contact Us page at vireljewelry.com within 14 days of delivery. If your return is approved, we will provide return instructions and the return mailing address. Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as VIREL Jewelry cannot be responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly through the Contact Us page and include your order number and clear photographs so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive a different item is to return the original item after approval and place a new order. Contact us if you need help with an exchange.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been accepted. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

Order Cancellations

We will try to accommodate cancellation requests submitted through the Contact Us page before an order is processed. Once an order has entered fulfillment or shipped, it may no longer be canceled.

This policy applies to orders shipped within the United States.