Shipping policy

Shipping Policy

Last updated: July 24, 2026

Shipping Area

VIREL Jewelry currently ships to addresses within the United States only. We do not offer international shipping at this time.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and federal holidays. Processing may take longer during product launches, promotions, or periods of unusually high demand. You will receive a shipping confirmation when your order leaves our facility.

Delivery Estimates

Standard delivery is generally expected within 3–7 business days after an order has been processed. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, holidays, address issues, or circumstances outside our control.

Shipping Charges

Available shipping methods and charges are calculated and displayed at checkout before payment. Any free-shipping promotion is subject to the conditions shown with that offer.

Tracking

When tracking is available, it will be included in your shipping-confirmation message. Tracking information may require up to 48 hours to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us through the Contact Us page as soon as possible. We cannot guarantee changes after an order has entered fulfillment. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Delayed or Missing Packages

If tracking shows no movement for an extended period or your package has not arrived after the estimated delivery window, contact us through the Contact Us page at vireljewelry.com. We will help review the tracking information and, when appropriate, open an inquiry with the carrier.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, and any notice left by the carrier. Then contact the carrier and notify us through our Contact Us page so we can assist where possible.

Damaged Packages or Incorrect Items

Inspect your order upon arrival. If an item arrives damaged or you receive the wrong item, contact us promptly through the Contact Us page with your order number and clear photographs. We will review the issue and provide the appropriate next steps.

Contact

Questions about shipping may be submitted through the Contact Us page at vireljewelry.com.